Terms of Service

These terms govern services provided by Brilora Cleaning, owned and operated by Claudineia Oliveira ("Brilora," "we," "us").

Bookings & payment

When you book, we may place a temporary authorization (hold) on your card to secure your appointment. Your card is charged after service is completed. Recurring clients authorize Brilora to charge the card on file after each visit at the agreed rate.

First visits & returning after a break

For homes and businesses, a first cleaning costs 19% more than the regular visit rate. If more than 4 weeks (28 days) have passed since the last Brilora cleaning, the next cleaning also costs 19% more. Regular pricing resumes for the following visit within 4 weeks. This cycle applies after each longer break. Your applicable rate is confirmed before service.

Cancellations

Please give 48 hours' notice to reschedule or cancel. Late cancellations or lockouts may be charged up to 50% of the visit price.

Commercial agreements

Commercial clients may enter a written service agreement covering scope, frequency, pricing and term. Agreement terms prevail over these general terms where they differ.

Satisfaction guarantee

If something was missed, tell us within 24 hours and we'll return to re-clean the affected area at no charge.

Liability

Brilora carries general liability insurance. Please secure valuables and fragile items. Damage claims must be reported within 48 hours.

Contact

Questions: (267) 730-9709.